Terms of service
1. About Cell Solutions
These Terms of Service apply to purchases, repair bookings, quotations and other services provided by Cell Solutions through our website and stores.
By placing an order, booking a repair, requesting a service or using this website, you agree to these terms. Nothing in these terms affects your statutory rights under UK consumer law.
2. Products and online orders
We aim to ensure that product descriptions, prices and availability shown on our website are accurate. Availability may change and an order may be cancelled or refunded if an item becomes unavailable.
For online purchases, customers have cancellation and return rights where applicable under UK distance-selling rules. Details are provided in our Return and Refund Policy. UK rules generally provide a 14-day cancellation period for many online purchases.
3. Repair services
Repair services are provided based on the condition of the device and the fault reported by the customer.
We will use reasonable care and skill when carrying out repair work, as required by UK consumer law.
Where possible, we will advise customers of the expected repair cost before work is carried out. Additional faults discovered during inspection may require further approval before additional work is undertaken.
4. Device data and backups
Customers are responsible for backing up important data before submitting a device for repair wherever reasonably possible.
Repair work may involve software updates, resets, replacement components or other procedures that can affect stored data. Customers should therefore remove or back up important personal information before handing over a device.
5. Device access
Where reasonably necessary to diagnose or test a repair, we may ask the customer to provide access to the device. Customers should remove sensitive information where possible before submitting a device.
6. Parts and replacement components
Repairs may use original, compatible or high-quality replacement parts depending on availability, the repair selected and the quotation agreed with the customer.
Where different repair options are available, we will aim to explain the relevant options before the repair is completed.
7. Repair times
Any repair time quoted is an estimate unless expressly agreed otherwise. Repair times may be affected by parts availability, additional faults, supplier delays or other circumstances outside our reasonable control.
8. Payment
Payment may be required before, during or after a repair depending on the service or product ordered.
Goods remain subject to the applicable payment and order conditions shown at checkout.
9. Uncollected devices
Customers should collect repaired or inspected devices within a reasonable period after being notified that they are ready.
If a device remains uncollected for an extended period, we may contact the customer using the information provided to us regarding collection arrangements.
10. Faults following a repair
If you believe there is a problem with a repair carried out by Cell Solutions, please contact us promptly and allow us a reasonable opportunity to inspect the device.
Your statutory rights regarding services carried out without reasonable care and skill are not limited by these terms. UK law provides remedies where a service does not meet the required standard.
11. Business and commercial customers
Separate quotations, pricing, service arrangements or commercial terms may apply to businesses, schools, organisations and other commercial customers.
Where separate written commercial terms have been agreed, those terms will apply alongside or, where appropriate, take priority over these general terms.
12. Website use
You must not misuse this website, attempt to interfere with its operation, use it fraudulently or use its content in a way that infringes the rights of Cell Solutions or another person.
13. Limitation of these terms
Nothing in these Terms of Service is intended to exclude, restrict or otherwise affect any statutory rights or remedies available to consumers under applicable UK law.
14. Changes to these terms
We may update these Terms of Service from time to time. The version published on our website at the relevant time will apply, subject to any rights already arising under an existing contract.
15. Contact
If you have any questions about these Terms of Service, an order or a repair, please contact Cell Solutions using the contact information published on our website.